Code of Conduct for ASI Accredited Providers
The ASI Code of Conduct outlines the operational, ethical, and safety standards required of all ASI Accredited Providers globally across surf, SUP, and bodyboarding operations. It ensures our accredited schools and operators deliver safe, high-quality, and inclusive education while protecting staff, clients, and the environment.
ASI Accredited Providers abide by the ASI Code of Ethics and Conduct.
Ethics
The ASI Accredited Provider undertakes to act in an ethical manner at all times. All activities of the ASI Accredited Provider will be carried out honestly, fairly, accurately and so as to give value to clients.
The ASI Accredited Provider will maintain high standards of financial probity and marketing and advertising integrity. All training program delivery will benefit clients through high standards of education and training, up to date methods, quality equipment and materials and expert staff.
Anti Discrimination
Anti discrimination policies are incorporated into the ASI Accredited Provider operational procedures. The ASI Accredited Provider prohibits discrimination towards any group or individuals in any form, inclusive of gender, pregnancy, race, colour, nationality, ethnic or ethno-religious background, marital status, physical or intellectual or psychiatric disability, or any organism capable of causing disease, homosexuality (male or female, actual or presumed), age.
Child Safe and Child Friendly Environment
The ASI Accredited Provider supports a child safe and child friendly environment. Policies and procedures are implemented to protect children from physical, sexual or emotional abuse. Children are valued, respected and included so they feel confident they will be listened to. Supervising staff members are carefully selected and screened for their suitability for working with children. All staff are aware of child protection policy and legislation.
Workplace Health and Safety (WHS)
The ASI Accredited Provider observes all workplace health and safety legislation and copies of the relevant Act are available to staff.
Supervising staff members and instructors must incorporate Workplace Health and Safety considerations when planning and delivering training, and supervise accordingly. Identified risks are managed according to the ASI Risk Management Policy and recorded in the Risk Management Register.
Sexual Harassment
The ASI Accredited Provider is committed to ensuring that the working environment is free from sexual harassment (both staff and clients). Any acts of sexual harassment will not be tolerated and disciplinary action will be taken including reporting the offence to the relevant authorities.
Privacy
The ASI Accredited Provider abides by the Privacy Act, and has implemented privacy principles to protect the privacy of clients’ information. These principles include: non-disclosure of a client's personal details to any unauthorised person, and non-disclosure of details of training and assessment conducted for any client to any unauthorised person.
Environment
The ASI Accredited Provider is conscious of the delicate nature of our environment, particularly in parks and coastal areas. All activities carried out by the ASI Accredited Provider are done in a manner that minimizes impact to these environments.
Compliance with Government Regulation
The ASI Accredited Provider complies with all relevant local, state and federal government regulations covering the operation of ASI Accredited Provider.
Insurance
The ASI Accredited Provider maintains up to date and adequate insurance where available and/or required by government legislation (and as applicable per country).
Instructors’ Qualifications and Experience
Lessons are only delivered by ASI accredited instructors who have demonstrated specific water activity skill and knowledge and hold current Water Rescue and First Aid certificates.
Marketing and Advertising
The ASI Accredited Provider is committed to integrity, accuracy, and professionalism in its marketing activities. The information provided to clients will avoid vague or ambiguous statements and false or misleading comparisons with other providers or programs.
Customer Service
The ASI Accredited Provider is committed to providing exceptional customer service to clients.